Certified according to ISO9001/2015

The heart beats for quality

Quality down to the micrometer - our customers have always been able to rely on this. Since July last year, this has also been officially confirmed by TÜV with the ISO9001/2015 certification. But how does quality management succeed sustainably in everyday work? A brief insight into the processes that ensure high-quality results.

Every tool is checked

"Fundamentally, quality management runs through all areas - starting with the management, through work preparation to production and on to marketing," explains Managing Director Thomas Meister. As a manufacturer of high-precision system components for injection mold tools, however, at Servomold the promise of quality is explicitly in the details. We commit ourselves to particularly high quality standards for our customers: every tool and measuring device is regularly calibrated, whether internally or by external testing laboratories, all documents are up to date, right down to the ordering and logistics processes, which are recorded and logged in the ERP system. "Customers from the pharmaceutical and automotive industries in particular hold themselves to very high standards, so it's only logical that we, as a supplier, assure them of this quality as well."

Quality never stops

To ensure that quality not only exists on paper, but is also lived, those responsible in the departments are committed to implementing the quality policy every day. In regular quality circles and internal audits, challenges and problem areas are discussed, action steps for improvement are derived and reviewed again and again: Does our way of working lead to a continuously high-quality result?

"We do not see quality management as a rigid system - it is always alive and serves the purpose of continuous improvement. That's why we also act according to the Plan-Do-Check-Act principle - we take a look at the matter, implement work instructions, check whether everything is in order and initiate measures if necessary. In this way, we drive the continuous improvement process (CIP) ever further forward."

Portrait Thomas Meister Geschäftsführung und Entwicklung
Our daily task is also to ensure that quality is actually lived in our company.

Thomas Meister, CEO

Open to change

Changes and innovations are an integral part of this continuous improvement process. But it is not always possible to introduce process optimization smoothly in companies - after all, there are many work steps that have “always been done this way” and seem to work. The fact that it still works so well at Servomold is also due to good preparation. "Initially, we let the established process continue to run and set up an optimized process in the background - when the changeover to the new process takes place on day X, everything is already so well prepared that it usually runs smoothly." For the teams and departments, the optimizations often mean a reduction in workload anyway, which is why optimizations fall on open ears. The continuous improvement process will continue to occupy us in the future - in the quality circles, we always find a detail that can be examined closely.